Terms of Service

Who you are agreeing with

citelity is operated by [LEGAL_ENTITY], of [REGISTERED_ADDRESS]. Using the site, the free tools or the product means accepting these terms. If you are using citelity for an organisation, you confirm you may bind it.

What the service does

citelity connects to your Google Search Console and Google Analytics, checks how AI assistants answer the queries you rank for, writes or revises pages against those answers, and measures what changes afterwards in your own Search Console and Analytics figures.

Some tools are free and need no account. The rest requires a paid plan. Plan limits are stated on the pricing page and enforced in the product.

Your account

You are responsible for your account and for anything done through it. Sign-in runs through Google; keep that account secure. Tell us promptly at [CONTACT_EMAIL] if you think someone else has access.

You may only connect sites and Google properties you own or are authorised to manage. Connecting someone else's property without permission is a breach of these terms and, quite separately, of Google's.

Content we generate for you

You own the output. Drafts, edits, schema markup and FAQ blocks produced for you are yours to publish, change or discard. We claim no rights over them.

You are responsible for checking it before publishing. Everything here is written by a language model. We have gone to some length to make it say only what it can support — the model is told to leave a blank rather than guess, and unsupported figures are stripped before they reach you — but no amount of engineering makes a generated draft self-verifying. Prices, feature claims and anything about a third-party product need your eyes before they go live under your name.

Where a draft contains a bracketed placeholder, that is deliberate: it marks something the system could not verify and you can. Publishing the bracket unfilled is on you; the bracket itself is the system working.

Do not use citelity to produce content that is unlawful, deliberately deceptive, or that infringes someone else's rights.

What we do not promise

We do not promise rankings, citations or traffic. Nobody can. Search engines and AI assistants decide what to rank and what to quote using systems we do not control and cannot see into, and they change them without notice.

What we do promise is the process: we will find the gaps, write the fix, and measure the outcome honestly — including when the outcome is that nothing moved. The product deliberately refuses to call anything a result before day 60, and it will show you a flat or negative result rather than hide it. That is the deal, and it is the same deal whether the numbers go your way or not.

Visibility figures are samples, not a census. AI answers vary by session and location; what we report is a verifiable floor, described in full on our methodology page, which forms part of these terms by reference.

Free tools

The free tools are offered as they are, with daily limits per person and an overall daily capacity. When capacity runs out, they stop until the next day. Automating them, circumventing the limits, or reselling their output as a service is not permitted.

Submit only URLs you own or may lawfully analyse. We fetch pages you give us; you are responsible for having the right to ask.

Payment, cancellation and refunds

Paid plans bill monthly or annually in advance through our payment provider, which acts as merchant of record. Prices are shown before you pay. Plan allowances reset monthly and do not roll over; purchased top-ups do not expire.

Cancel at any time from your account. Cancellation stops the next renewal and access continues until the end of the period you have paid for.

Refunds: [REFUND_POLICY]

Third-party services

citelity depends on Google, AI model providers and data vendors. Their availability, pricing and behaviour are outside our control, and a change at any of them can change what the product can do. Your use of Google services through citelity is also subject to Google's own terms.

Where an engine cannot be reached, the product shows a dash and says so rather than filling the gap with an estimate.

Availability and changes

We aim to keep the service running but do not guarantee uninterrupted availability. Features may be added, changed or withdrawn. If we withdraw something you are paying for, we will tell you before the next renewal so you can decide whether to continue.

Ending the agreement

You may stop using citelity and delete your account at any time. We may suspend or close an account that breaches these terms, abuses the service or its limits, or is used unlawfully — with notice and an opportunity to put it right wherever the circumstances allow.

On closure, your data is deleted as described in the privacy policy. Export anything you want to keep first.

Liability

To the extent the law permits, our total liability for any claim relating to citelity is limited to what you paid us in the twelve months before it arose. We are not liable for lost profits, lost traffic or lost revenue.

Nothing here excludes liability that cannot lawfully be excluded, and nothing here affects the statutory rights of a consumer.

Governing law

These terms are governed by the law of [JURISDICTION], and its courts have jurisdiction over disputes arising from them.

Changes to these terms

We will post any change here and update the date at the top. Material changes get an email before they take effect. Continuing to use citelity after that means accepting the revised terms.