Terms of Service

1. Who the Service is for

The Service is a professional tool for website owners, publishers and marketers, and is intended for business use. You must be at least 18 years old to use it.

2. What the Service does

citelity analyses your Google Search Console and Google Analytics data, checks how AI answer engines respond to prompts you track, and generates recommendations, analyses and draft content for your website. Features, engines and data sources may change over time.

3. Your account and connected data

• You sign in with a Google account and are responsible for all activity under it. Keep access to that account secure and tell us promptly at hello@citelity.com if you believe it has been compromised.
• You may only connect Search Console properties, Analytics properties and websites that you own or are authorised to manage, and only submit pages for analysis that you have the right to have analysed.
• You can disconnect Google at any time; the Service will not work for your sites while it is disconnected.

4. Plans, trials and billing

Merchant of Record. Purchases are sold and processed by Dodo Payments, our Merchant of Record. Dodo Payments handles payment, applicable sales taxes and invoicing, and its terms also apply to your purchase.

Subscriptions. Paid plans are billed in advance, monthly or annually, and renew automatically at the end of each billing period until cancelled. You can cancel at any time from the billing portal linked in Settings; cancellation takes effect at the end of the current billing period, and you keep access until then.

Free trial. Where a trial is offered it requires a payment method. Unless you cancel before the trial ends, it converts into the plan you selected and you will be charged. Trials carry the limits shown at sign-up, may be offered once per customer, and may be withdrawn if we detect abuse.

Usage limits. Each plan includes a monthly allowance of units — for example, articles, page updates and scans — as shown on the pricing page and in Settings. Allowances reset each month and unused units do not carry over. Additional unit packs, where offered, do not expire while your account remains active, and are forfeited when the account is deleted or terminated.

Refunds. Except where required by applicable law, or as provided by the policies of our Merchant of Record, fees are non-refundable, including for partial billing periods and unused units.

Price changes. We may change prices. We will give you at least 30 days’ notice by email before a new price applies to your subscription, and it takes effect from your next billing period. If you do not agree, you can cancel before then.

Failed payments. If a payment fails, access to paid features may be paused until payment is completed.

5. Acceptable use

You agree not to:

• use the Service in breach of any law, or to infringe anyone else’s rights;
• connect data or submit pages you are not authorised to access;
• misuse the free tools — including automated or bulk requests, rotating IP addresses or accounts to exceed limits, or using them against sites you do not control in a way that burdens them;
• scrape, resell, sublicense or provide the Service to third parties as a service, except for your own clients’ sites that you are authorised to manage;
• reverse engineer the Service, or attempt to bypass limits, security measures or payment;
• use the Service to create spam, deceptive or unlawful content, or content that impersonates others;
• interfere with the Service or its infrastructure, or with other users.

We may apply rate limits and technical measures to protect the Service.

6. Free tools

The free tools are provided without charge, on a best-effort basis, with daily limits, and may be changed, limited or withdrawn at any time. Results may be cached and reused for identical inputs.

7. Your content and our Service

Your content. You keep all rights in the data you connect, the information you enter and the content generated for you (“Your Content”). You grant us a limited licence to host, process and transmit Your Content solely to provide the Service to you, as described in the Privacy Policy.

Generated content. Subject to these Terms and to the terms of our AI providers, we assign to you any rights we may have in content generated for you. Similar or identical output may be produced for other users, and we make no claim that any generated content is protectable or exclusive.

Our Service. citelity, including its software, design, scoring methods and documentation, belongs to us and our licensors. These Terms do not give you any rights in it beyond using the Service as permitted.

Feedback. If you send us ideas or suggestions, we may use them without obligation to you.

8. AI output and no guaranteed results

• Analyses, recommendations and content are produced with the help of AI and automated data sources. They can be inaccurate, incomplete or out of date, and may contain claims that need checking. You are responsible for reviewing, fact-checking and editing anything before you publish or rely on it, and for what you publish.
• Nothing in the Service is legal, medical, financial or other professional advice.
• Search rankings, AI citations and traffic depend on third parties — search engines, AI providers and the wider web — that we do not control. We do not guarantee any ranking, citation, traffic, revenue or other outcome.
• Data from third parties may be estimated or sampled. We label data sources in the Service where we can.

9. Third-party services

The Service relies on third-party services, including Google, AI model providers, search data providers and our payment provider. Their availability, accuracy and terms are outside our control, and they may change in ways that affect the Service. Your use of Google services remains subject to Google’s terms.

10. Changes to the Service

We may add, change or remove features. If we remove a core paid feature, we will give reasonable notice where practicable. Features marked beta or preview are provided as they are and may change or end without notice.

11. Suspension and termination

• You may stop using the Service and delete your account at any time from Settings.
• We may suspend or terminate your access, with notice where reasonable, if you materially breach these Terms, create a security or legal risk, or fail to pay. In urgent cases we may act first and notify you afterwards.
• On termination, your right to use the Service ends and your data is deleted as described in the Privacy Policy. Sections 7, 8, 12, 13, 14, 15 and 17 survive termination.

12. Disclaimers

To the maximum extent permitted by law, the Service is provided “as is” and “as available”, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, accuracy, non-infringement and uninterrupted or error-free operation.

13. Limitation of liability

To the maximum extent permitted by law:

• we are not liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, revenue, rankings, traffic, data, goodwill or business opportunity, arising from or related to the Service, even if advised of their possibility;
• our total aggregate liability for all claims arising from or related to the Service or these Terms is limited to the amount you paid for the Service in the three (3) months before the event giving rise to the claim, or USD 50 if you paid nothing.

Nothing in these Terms limits liability that cannot be limited or excluded under applicable law, including for fraud, wilful misconduct or gross negligence, or any rights you have as a consumer that cannot be waived.

14. Indemnity

You agree to indemnify and hold harmless citelity against claims, losses and reasonable costs, including legal fees, arising from content you publish, data you connect or submit without authorisation, or your breach of these Terms or of applicable law.

15. Governing law and disputes

These Terms are governed by the laws of the Argentine Republic, without regard to conflict-of-law rules. Before starting any formal proceeding, you agree to contact us at hello@citelity.com and try to resolve the dispute informally for at least 30 days. Any dispute that is not resolved will be submitted to the competent courts of the Argentine Republic, except where the mandatory law of your country of residence gives you the right to bring proceedings in your local courts.

16. Changes to these Terms

We may update these Terms. For material changes we will notify account holders by email at least 15 days before they take effect. If you continue to use the Service after that date, the updated Terms apply; if you do not agree, you may stop using the Service and delete your account.

17. General

• These Terms and the Privacy Policy are the entire agreement between you and us about the Service.
• If any provision is found unenforceable, the rest remains in effect.
• Our failure to enforce a provision is not a waiver of it.
• You may not transfer your rights under these Terms without our consent. We may transfer ours in connection with a merger, acquisition or sale of the Service.
• We are not responsible for failures caused by events beyond our reasonable control.
• Notices to you may be sent to the email address on your account; notices to us go to hello@citelity.com.

18. Contact

hello@citelity.com